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Start Over Year 2012 Author Last Name Kach

1. The Difference In What Customers Value and Perceived Service Quality When Staying at Branded Versus Independent Properties

open_access
Open Access
Author:
Kach, Sarah Marie
Title:
The Difference In What Customers Value and Perceived Service Quality When Staying at Branded Versus Independent Properties
Area of Honors:
Hotel, Restaurant, and Institutional Management
Keywords:
independent hotels
branded hotels
customer expectations
importance
perceived service quality
File:
Download FINAL_THESIS.pdf
Thesis Supervisors:
John W. O'neill, Thesis Supervisor
Dr. Breffni M Noone, Thesis Honors Advisor