1. Managers' Quest to Control the Heart: Hr Practices for Employees' Emotional Displays Open Access Author: Nolan, Megan Theresa Title: Managers' Quest to Control the Heart: Hr Practices for Employees' Emotional Displays Area of Honors: Psychology Keywords: emotional labormanagementhuman resource practices File: Download megan.pdf Thesis Supervisors: Alicia Ann Grandey, Thesis SupervisorKenneth N. Levy, Thesis Honors Advisor
2. Antecedents of Sexual Harassment by Customers: A New Approach Open Access Author: Hepler, Sarah Faith Title: Antecedents of Sexual Harassment by Customers: A New Approach Area of Honors: Psychology Keywords: customer sexual harassmentcustomer powerdisplay rulesservice with a smilecustomer is always right File: Download Hepler_Sarah_AntecedentsofSexualHarassmentbyCustomers_v.SHCFinal.pdf Thesis Supervisors: Alicia Ann Grandey, Thesis SupervisorWilliam Ray, Thesis Honors Advisor