1. Best Practices of Reducing Customer Guarantee Returns for Mobile Device Companies Open Access Author: Shimomura, Keigo Title: Best Practices of Reducing Customer Guarantee Returns for Mobile Device Companies Area of Honors: Supply Chain and Information Systems Keywords: mobile phonesreturn policiescustomer guarantee File: Download Keigo_thesis_2014.pdf Thesis Supervisors: Robert Alexander Novack, Thesis SupervisorJohn C Spychalski, Thesis Honors Advisor
