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Start Over Year 2013 Keyword guests Keyword perceptions Keyword perceptions Author Last Name Gattens Access Level open_access

Open Access

Author:: Gattens, Brooke Allison
Title:: A Content Analysis of Tripadvisor Reviews: Quantifying Guests' Attitudes Towards Hotel Attributes
Area of Honors:: Hotel, Restaurant, and Institutional Management
Keywords:: TripAdvisor
content analysis
satisfiers
dissatisfiers
hotels
complaints
guests
perceptions
File:: Download Gattens_Brooke_contentanalysisoftripadvisor.pdf
Thesis Supervisors:: Dr. Breffni M Noone, Thesis Supervisor
Dr. Breffni M Noone, Thesis Honors Advisor
Dr. Andrew Justin Mowen, Faculty Reader

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