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Start Over Area of Honors Hotel, Restaurant, and Institutional Management Degree B S Keyword perceptions Keyword guests Keyword satisfiers Author Last Name Gattens

1. A Content Analysis of Tripadvisor Reviews: Quantifying Guests' Attitudes Towards Hotel Attributes

open_access
Open Access
Author:
Gattens, Brooke Allison
Title:
A Content Analysis of Tripadvisor Reviews: Quantifying Guests' Attitudes Towards Hotel Attributes
Area of Honors:
Hotel, Restaurant, and Institutional Management
Keywords:
TripAdvisor
content analysis
satisfiers
dissatisfiers
hotels
complaints
guests
perceptions
File:
Download Gattens_Brooke_contentanalysisoftripadvisor.pdf
Thesis Supervisors:
Dr. Breffni M Noone, Thesis Supervisor
Dr. Breffni M Noone, Thesis Honors Advisor
Dr. Andrew Justin Mowen, Faculty Reader

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