1. An Analysis of the Transaction-Specific Model in a Full-Service Hotel Setting Open Access Author: Clark, Kathryn Elizabeth Title: An Analysis of the Transaction-Specific Model in a Full-Service Hotel Setting Area of Honors: Hotel, Restaurant, and Institutional Management Keywords: customer servicehotelhospitalitytransaction-specific File: Download Clark_Kathryn_Thesis.pdf Thesis Supervisors: Daniel John Mount, Thesis SupervisorDr. Breffni M Noone, Thesis Honors AdvisorDaniel John Mount, Thesis Supervisor
2. WHY THEY TWITTER: UNDERSTANDING THE RATIONALES BEHIND THE ADOPTION OF TWITTER FOR ENTERPRISE CUSTOMER SERVICE Open Access Author: Liu, Qiwei Title: WHY THEY TWITTER: UNDERSTANDING THE RATIONALES BEHIND THE ADOPTION OF TWITTER FOR ENTERPRISE CUSTOMER SERVICE Area of Honors: Information Sciences and Technology Keywords: TwitterMicrobloggincustomer servicecomputer-mediated communication File: Download Thesis_Final.pdf Thesis Supervisors: Gerald Santoro, Thesis SupervisorGerald Santoro, Thesis SupervisorRosalie Ocker, Thesis Honors Advisor
