1. Use of de-escalation techniques to decrease violence in the emergency department Open Access Author: Vaydanich, Heather Title: Use of de-escalation techniques to decrease violence in the emergency department Area of Honors: Psychology (Behrend) Keywords: de-escalationworkplace violenceemergency departmenthospital violencede-escalation techniquesde-escalation trainingcommunicationcommunication factorsaggressor factorsenvironmental factorsnursingviolence toward nursesrestraintssafety File: Download HEATHER_THESIS_FINAL_EDITS_PDF___.pdf Thesis Supervisors: Wilson James Brown, Thesis SupervisorCarolynn Blaze Masters, Thesis Honors Advisor