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Author:

Nolan, Megan Theresa

Title:

Managers' Quest to Control the Heart: Hr Practices for Employees' Emotional Displays

Area of Honors:

Psychology

Keywords:

emotional labor
management
human resource practices

File:

Download megan.pdf

Thesis Supervisors:

Alicia Ann Grandey, Thesis Supervisor
Kenneth N. Levy, Thesis Honors Advisor