1. An Analysis of the Transaction-Specific Model in a Full-Service Hotel Setting Open Access Author: Clark, Kathryn Elizabeth Title: An Analysis of the Transaction-Specific Model in a Full-Service Hotel Setting Area of Honors: Hotel, Restaurant, and Institutional Management Keywords: customer servicehotelhospitalitytransaction-specific File: Download Clark_Kathryn_Thesis.pdf Thesis Supervisors: Daniel John Mount, Thesis SupervisorDr. Breffni M Noone, Thesis Honors AdvisorDaniel John Mount, Thesis Supervisor