THEFT, QUALITY, AND THE AVAILIBILITY TO PURCHASE AMENITIES OFFERED IN HOTELS
Open Access
Author:
Pinker, Kelsey A
Area of Honors:
Hotel, Restaurant, and Institutional Management
Degree:
Bachelor of Science
Document Type:
Thesis
Thesis Supervisors:
David Allen Cranage, Thesis Supervisor David Allen Cranage, Thesis Supervisor Dr. Arun Upneja, Thesis Honors Advisor
Keywords:
hotels amenities theft quality
Abstract:
Over the past years the theft rate of amenities in the hotel industry has been on the rise. The study I conducted addressed this problem by identifying what level of quality amenities are stolen the most often and also if the ability to purchase these amenities in the hotel would change the tendency to take amenities. I performed this study by approaching people at random and presenting them with one of four scenarios; in a 2 by 2 design with two levels (low and high) of quality and two levels (available and not available) of availability to purchase the amenities in the room. Following these scenarios the same series of 10 questions were given to all participants and quantified to determine the rates of theft. The results of the study showed many statistically significant relationships with the hotel quality and the quality of the amenities given.
