Leader Recovery From Task and Relationship Oriented Mistakes

Open Access
Author:
Hetrick, Andrea Lynn
Area of Honors:
Psychology
Degree:
Bachelor of Arts
Document Type:
Thesis
Thesis Supervisors:
  • Samuel Todd Hunter, Thesis Supervisor
  • William Ray, Honors Advisor
Keywords:
  • leadership
  • leader
  • mistake
  • error
  • recovery
  • apology
  • justification
  • blame
Abstract:
This study explores how subordinates react to different leader recovery tactics and which recovery tactics leaders use after making mistakes. Our results from study 1 suggest that leaders should apologize rather than use blame for task mistakes, but the same was not found for relationship mistakes. Our study 2 results suggest that leaders will apologize for task mistakes and justify for relationship mistakes. These findings have implications for people in leadership positions.