ENTERPRISE ARCHITECTURE VALUE MEASUREMENT AND RELEVANT SUCCESS METRICS
Open Access
- Author:
- Giliberti, Timothy Conrad
- Area of Honors:
- Information Sciences and Technology
- Degree:
- Bachelor of Science
- Document Type:
- Thesis
- Thesis Supervisors:
- Dr. Brian Harold Cameron, Thesis Supervisor
Dr. Brian Harold Cameron, Thesis Supervisor
Dr. Brian Harold Cameron, Thesis Honors Advisor
Dr. Edward J Glantz, Faculty Reader - Keywords:
- Enterprise Architecture
Value Measurement
Metrics
Success Factors - Abstract:
- With Enterprise Architecture implementations ultimately being a business investment for these organizations, it is imperative for enterprise architects to effectively communicate the value of their program in order to ensure continued support. Although past research has established the need for proper value measurement, there has yet to be a proposal that encompasses internal EA program value, organizational value, and external value. The survey, that is the basis for this thesis, served to provide insight into the measurements currently used by various organizations in measuring the effectiveness of their Enterprise Architecture program from these three areas. Categories of metrics utilized by this survey include Financial, IT, Customer, Business/Strategy, EA Internal Program, Growth/Innovation, and Compliance/Regulatory categories. For each of these categories companies were asked to provide the relevant metrics used by their EA programs, the overall satisfaction with the reliability of the category, the success each category has had in achieving organizational goals, and finally the importance of each metric category to their respective EA program. In terms of the overall satisfaction with the reliability, success in achieving organizational goals, and the importance of each metric category, the results across each of the seven categories yielded similar results.