Links Between Hotel Managers’ Work Conditions And individual And Partner Well-being

Open Access
Thomas, Christen A
Area of Honors:
Human Development and Family Studies
Bachelor of Science
Document Type:
Thesis Supervisors:
  • Kelly D'anne Davis, Thesis Supervisor
  • Ann Caverly Crouter, Thesis Supervisor
  • Lisa Gatzke-Kopp, Honors Advisor
  • work conditions
  • work hours
  • permeable boundaries
  • positive affect
  • negative affect
  • role overload
  • well-being
  • crossover
This thesis examined the links between work conditions (long work hours, job demands, and permeable boundaries) and psychological well-being (positive affect, negative affect, and role overload) of hotel managers and their partners. Participants included 189 couples sampled from hotels across the United States. Gender was tested as a moderator to determine whether the associations differed for men and women. In support of the hypothesis, hotel managers with more job demands had higher negative affect and role overload, and higher permeable boundaries were linked to lower positive affect and higher role overload. Contrary to my hypothesis, long work hours were positively associated with positive affect. There was no evidence of crossover: There were no significant associations between hotel managers’ reports of work conditions and partner psychological well-being. Gender moderated the association between permeable boundaries and negative affect for hotel managers: For female hotel managers, greater permeability was linked to higher negative affect; in contrast, for male hotel managers, there was no significant association. Overall these findings can inform the hospitality industry regarding workplace practices that can be implemented to foster and protect employee well-being.