NEWCOMER SOCIALIZATION AND ONBOARDING AT AN AMERICAN INDUSTRIAL MANUFACTURING COMPANY: EXAMINATION OF FEEDBACK SEEKING BEHAVIORS OF NEW HIRES
Open Access
Author:
Jordan, Sarah Christina
Area of Honors:
Labor and Employment Relations
Degree:
Bachelor of Science
Document Type:
Thesis
Thesis Supervisors:
Jean Marie Phillips, Thesis Supervisor Stanley Morris Gully, Thesis Honors Advisor
Keywords:
Learning Goal Orientation Performance Goal Orientation Avoid Failure Orientation Feedback Seeking Behaviors Perceived Fit Work Engagement Self-Efficacy Newcomer Socialization
Abstract:
It’s important for businesses to understand why employees seek feedback and the effects
that feedback has on newcomer’s adjustment during the onboarding phase. The aim of this study
is to examine the proactive behavior of feedback seeking in an organizational context. This thesis
seeks to discover if goal orientation influences feedback seeking behaviors. Existing research
focuses on feedback seeking correlation with goal orientation, but there is limited published
research that provides findings beyond the feedback seeking relationship. This study analyzes if
the relationship between goal orientations and feedback seeking leads to the socialization
outcomes of organizational adjustment, work engagement and role self-efficacy. The moderating
effect of perceived supervisor support on employee’s feedback seeking behaviors are also
explored. A survey distributed to 390 members of a rotational leadership program within a global
American industrial manufacturing company asked new hires of their experience with the
independent and dependent variables. The data analysis of 133 participants providing complete
responses revealed significant findings between goal orientation (learning goal orientation and
avoid failure orientation) and the purpose of feedback seeking, moderated by the presence of
supervisor support. Feedback seeking was also found to lead to significant organizational
outcomes. The findings and business implications of this thesis are discussed.