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Author:

Hepler, Sarah Faith

Title:

Antecedents of Sexual Harassment by Customers: A New Approach

Area of Honors:

Psychology

Keywords:

customer sexual harassment
customer power
display rules
service with a smile
customer is always right

File:

Download Hepler_Sarah_AntecedentsofSexualHarassmentbyCustomers_v.SHCFinal.pdf

Thesis Supervisors:

Alicia Ann Grandey, Thesis Supervisor
William Ray, Thesis Honors Advisor