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Author:

Gattens, Brooke Allison

Title:

A Content Analysis of Tripadvisor Reviews: Quantifying Guests' Attitudes Towards Hotel Attributes

Area of Honors:

Hotel, Restaurant, and Institutional Management

Keywords:

TripAdvisor
content analysis
satisfiers
dissatisfiers
hotels
complaints
guests
perceptions

File:

Download Gattens_Brooke_contentanalysisoftripadvisor.pdf

Thesis Supervisors:

Dr. Breffni M Noone, Thesis Supervisor
Dr. Breffni M Noone, Thesis Honors Advisor
Dr. Andrew Justin Mowen, Faculty Reader